Refund policy
Return and Refund Policy
Last Updated: October 19, 2026
At Velmoraik, customer satisfaction is important to us. We want you to shop with confidence and understand your rights and options if you need to return an order.
Store: https://velmoraik.shop
Customer Service Email: MaliaEmeric0880@outlook.com
1. Return Period
We offer a 30-day return and exchange period. You may request a return or exchange within 30 days of receiving your order.
To qualify for a standard return, items should be unused, in their original condition, and returned with their original packaging and any included accessories, where reasonably applicable.
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us. We will review the issue and provide an appropriate resolution in accordance with this policy and applicable law.
2. Free Returns and Exchanges
We offer free returns and exchanges within our 30-day return period.
Please contact our customer service team before sending an item back so we can provide return instructions. We will explain the return shipping arrangements and any steps required to complete your request.
Please do not send items to an address that has not been confirmed by our customer service team.
3. How to Request a Return or Exchange
To request a return or exchange:
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Email MaliaEmeric0880@outlook.com within 30 days of receiving your order.
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Include your order number and the email address used at checkout.
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Explain whether you would like a return, refund, or exchange.
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If the item is damaged, defective, or incorrect, include photographs or other relevant information when possible.
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Follow the return instructions provided by our customer service team.
We aim to respond to customer inquiries within 2 business days.
4. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method unless otherwise required or permitted by applicable law.
We aim to initiate approved refunds within 5–10 business days after the returned item has been received and the refund has been approved. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.
If you have not received an approved refund after a reasonable processing period, please contact us at MaliaEmeric0880@outlook.com.
5. Exchanges
If you would like to exchange an item, contact us within 30 days of delivery. Exchanges are subject to product availability.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund with you.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible at MaliaEmeric0880@outlook.com.
Please provide your order number, a description of the issue, and photographs when available. We will work with you to determine an appropriate solution, which may include a replacement, exchange, or refund.
7. Cancellations
If you wish to cancel an order, contact us as soon as possible. We will try to cancel it before it enters fulfillment or shipment, but cancellation cannot be guaranteed once processing or shipping has begun.
If the order has already shipped, please contact us for return instructions after delivery. Your statutory cancellation and refund rights remain unaffected.
8. Return Address
Please contact MaliaEmeric0880@outlook.com to obtain the applicable return address and instructions before shipping any item back.
9. Legal Rights
This policy does not limit any mandatory consumer rights or remedies available under applicable law. Where applicable law provides stronger protection, those legal requirements will take precedence.
10. Contact Us
For return, exchange, or refund questions, contact:
Velmoraik Customer Support
Email: MaliaEmeric0880@outlook.com
Website: https://velmoraik.shop